Terms & Conditions

Last Updated: Wednesday 6th May 2026

Welcome to Optimum Road Health Centre. By accessing, booking, or using our services, you agree to the terms outlined below. These Terms and Conditions govern your membership, appointment bookings, service usage, and interactions with our clinic and website. Please read them carefully.

1. Company Information

Optimum Road Health Centre is operated by 25 Eight Medical Group Limited, a private healthcare provider registered in England and Wales (Company No. 14484808).

Registered Address:
Optimum Road Health Centre
Unit B1, Optimum Business Park,
Optimum Road, Swadlincote,
England, DE11 0WT

Email: admin@optimumhealthcentre.co.uk
Phone: 0800 688 9992

2. Service Hours

Our clinic opening hours are:

  • Monday: 08:00 – 18:30

  • Tuesday: 08:00 – 18:30

  • Wednesday: Closed

  • Thursday: 08:00 – 18:30

  • Friday: 08:00 – 18:30

  • Saturday: Closed

  • Sunday: Closed

2.1 Neurodevelopmental Assessment Services

Optimum Road Health Centre provides private neuro-developmental assessment services, including ADHD and Autism assessments for adults and children.

Assessment services are conducted in accordance with applicable clinical standards, professional guidelines, and regulatory requirements. Assessment outcomes are based on the clinical judgement of appropriately qualified professionals using the information available at the time of assessment.

Screening tools, questionnaires, and pre-assessment forms are intended for informational and triage purposes only and do not constitute a formal diagnosis.

We reserve the right to determine clinical suitability for assessment pathways and may decline or discontinue services where clinically appropriate, safeguarding concerns arise, or required information is not provided.

3. Membership Plans

We offer flexible membership plans, available on monthly or annual payment terms:

Monthly Plans:

  • Essential – £9.95 per month

  • Advanced – £28.95 per month

  • Signature – £69.95 per month

Annual Plans:

  • Essential – £118.95 per year

  • Advanced – £329.95 per year

  • Signature – £754.95 per year

Terms:

  • All plans require a minimum three-month commitment following a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

  • After the initial term, you may cancel at any time with 30 days’ written notice to:

  • Email: cancellations@optimumhealthcentre.co.uk

  • Post: Cancellations Department, Optimum Road Health Centre, Unit B1, Optimum Business Park, DE11 0WT

Some plans may automatically renew unless cancelled prior to the renewal date.

25 Eight Medical Group Limited
Cancellations Department
Optimum Road Health Centre
Unit B1, Optimum Business Park,
Optimum Road, Swadlincote,
England, DE11 0WT

Please note that some plans may automatically renew on an annual basis unless you choose to cancel prior to the renewal date.

4. Payment and Billing

Payments are collected securely via direct debit or card payment at the beginning of each billing cycle.

  • You must ensure your payment method is current and valid.

  • One-off services may also be paid for separately without a membership.

4.1 Finance & Instalment Payment Services

We may offer access to third-party finance and instalment payment services for selected healthcare services.

Finance applications submitted through Dopple Pay are subject to status, affordability checks, and the terms and conditions of Dopple Pay and participating lenders.

Optimum Road Health Centre and 25 Eight Medical Group Limited are not lenders, do not provide financial advice, and do not make credit decisions.

Approval of finance applications is determined solely by the relevant finance provider or lender.

Where finance is used to pay for healthcare services, appointments and assessments may remain subject to our clinical, operational, cancellation, and non-attendance policies.

Submission of a finance application does not guarantee approval of finance or confirmation of an appointment booking.

5. Refund Policy

Refunds may be issued in cases such as:

  • Cancellation during the 14-day cooling-off period

  • Service disruption or clinical error

  • Extenuating circumstances (at our discretion)

Refunds will be processed within 14 working days, and no administrative fees will apply.

6. Appointment Cancellation and Non-Attendance

A minimum of 24 hours’ notice is required to cancel or amend standard appointments and general clinic services.

For specialist ADHD and Autism assessment services (including adult and child assessments), a minimum of 72 hours’ notice is required to cancel or reschedule appointments due to specialist clinician scheduling, preparation requirements, and third-party assessor booking commitments.

You may have the right to cancel within 14 days of booking in accordance with applicable consumer rights legislation, unless:

  • The appointment has already taken place,

  • Services have already commenced with your agreement, or

  • The appointment falls within the applicable cancellation notice period.

Fees:

  • Late cancellations, amendments, or missed appointments may incur a fee up to the full cost of the booking.

  • For ADHD and Autism assessments, cancellation charges may include non-refundable clinician, administration, preparation, or assessor booking costs where applicable.

To confirm any applicable cancellation fee, please contact our booking team before your appointment.

7. Cancelling or Rescheduling Appointments

To cancel or reschedule, please call our dedicated booking line during service hours. Emails for cancellations must include your full name, appointment date, and contact details.

8. Privacy and Data Protection

We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

  • Your personal and health data will be processed only:

  • With your consent,

  • Where necessary for the provision of healthcare,

  • To comply with legal obligations.

Please see our full Privacy Policy for more information.

9. Clinical Liability

While we strive to provide high-quality care, Optimum Road Health Centre shall not be liable for:

  • Indirect, incidental, or consequential damages,

  • Situations outside our control (e.g. third-party delays or system outages), interruptions, delays, or technical issues relating to third-party finance providers, payment processors, online booking systems, or integrated digital platforms,

  • Misuse of services contrary to medical advice.

Participation in assessment services does not guarantee any specific diagnostic outcome

Clinical opinions and diagnostic decisions are made independently by qualified clinicians based on recognised clinical criteria and professional judgement.

This does not affect your statutory rights or our duty of care under UK law.

10. Updates to These Terms

We reserve the right to amend these Terms & Conditions. The latest version will always be published on our website. Continued use of our services after changes constitutes acceptance of the new terms.

11. Contact Information

For questions, complaints, or additional information, please contact us at:

Email: admin@optimumhealthcentre.co.uk
Phone: 0800 688 9992
Address:
Optimum Road Health Centre
Unit B1, Optimum Business Park,
Optimum Road, Swadlincote,
England, DE11 0WT

We are committed to upholding the confidentiality of your data and clinical records in accordance with the Data Protection Act 2018, UK GDPR, and the Health and Social Care Act 2012.